UnboxSA is a service that helps customers in Africa shop online from South African retailers, consolidate their purchases, and have them shipped efficiently to their doorstep.
Step 1 – Register for an account on the UnboxSA website.
Step 2 – Shop online from your favorite South African stores.
Step 3 – Use your unique UnboxSA address provided during registration to have your purchases delivered to our warehouse.
Step 4 – Once all your items arrive, we’ll consolidate them into a single package.
Step 5 – Upload your invoices and pay for shipping and any applicable fees.
Step 6 – We’ll ship your consolidated package to your address in Namibia.
Cost Efficiency – Save on shipping costs by consolidating your items into one package.
Convenience – Shop from multiple stores and have your purchases delivered together.
Security – Your items are safely stored and handled in our warehouse until they are ready for shipping.
We currently ship to Namibia only. Keep an eye on our website for future destination launches.
Shipping costs depend on the weight, dimensions, and destination of your package. You can get an estimate using our online shipping calculator once your items are ready for consolidation.
Shipping times vary depending on your location and the shipping method chosen. Typically, deliveries take between 5-15 business days.
Yes, all shipments can be tracked online. You will receive a tracking number once your package has been dispatched.
Yes, certain items are restricted or prohibited due to international shipping regulations. These include, but are not limited to hazardous materials and perishable goods. Please refer to our prohibited items list for more details.
We take great care in handling your items. However, in the rare case that an item is damaged, please contact our customer support team immediately.
Payments can be made online via credit card, debit card, or through our integrated payment gateway. All transactions are secure and encrypted.
Yes, we offer a returns service. Please contact our support team to assist with the return process.
If you have any further questions, feel free to contact our customer service team via email or phone. We’re here to help!
